home  |  quality of service  |  success stories  |  online booking & tracking

Quality of Service

Delivery Success Rate - 99.52%
We monitored every single delivery and reported late deliveries to compile an overall performance level. Based on the period October - December 2007.

Damage Rate - 99.99% delivered un-damaged
We are also proud never to have lost a parcel.

Service Review - 99.35% Satisfied customers
Here are a few examples of the results of the latest independent
satisfaction survey we carried out with our top 50 customers:

'Only company to meet requirements (reliability, Adaptation to Industry requirements, levels of Customer services)'

'Second to none'

'Never let us down'

'Best In Scotland'