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Quality of Service

Delivery Success Rate - 99.52%
We monitored every single delivery and reported late deliveries to compile an overall performance level. Based on the period October - December 2007.

Damage Rate - 99.99% delivered un-damaged
We are also proud never to have lost a parcel.

Service Review - 99.35% Satisfied customers
Here are a few examples of the results of the latest independent
satisfaction survey we carried out with our top 50 customers:

'Only company to meet requirements (reliability, Adaptation to Industry requirements, levels of Customer services)'

'Second to none'

'Never let us down'

'Best In Scotland'

Response Courier Services Ltd are ISO 9001-2000 registered, a mark of recognition for our commitment to exceptional quality of service.

Our certificate was issued and registered by CQS (Certified Quality Systems) Limited, certificate number GB2001569. CQS are registered with IAB (International Accreditation Board), registration number 0044/1.